There is a deluge of counterfeit Focal Car Audio products recently, distributed through agents in Malaysia and Singapore and sold in Australia online.
It would be wise to deal with dealers on the official FocalAustralia website and disregard claims by self-acclaimed ‘authorised Focal dealers’ or ‘genuine Focal dealers’.
Focal warranty does not apply to genuine items that are trans-shipped from the original importer country, and of course non-genuine items are not covered.
We cannot undertake serial number checking for products you may have bought online, if you take the risk we won’t be spending time verifying genuine or non-genuine. If it sounds too good to be true, as they say . . .