Privacy Policy & Website Terms of Use

Last updated: 15 August 2026

This website is operated by Eastcoast Distributors Pty Ltd (ABN 15 063 479 176), the authorised Australian distributor of Focal car audio products.

In this policy, “Focal Australia”, “we”, “us” and “our” refer to Eastcoast Distributors Pty Ltd.

This page explains how we collect and manage personal information and the terms that apply when you access or use the Focal Australia website.

Privacy Policy

Our commitment to privacy

Focal Australia respects your privacy and is committed to handling personal information responsibly and transparently.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those laws apply to our activities.

This Privacy Policy applies to information collected through:

  • The Focal Australia website

  • Online contact and support forms

  • Warranty and product-support enquiries

  • Telephone and email communications

  • Interactions with authorised Focal dealers and installers

  • Promotions, surveys or marketing communications

  • Website analytics and security technologies

Personal information we may collect

The personal information we collect depends on how you interact with us. It may include:

  • Your name, email address and telephone number

  • Your postcode or general location

  • Vehicle details, including year, make, model and series

  • Information about your vehicle’s factory audio system

  • Products or audio systems you are considering

  • Your audio preferences, intended budget and expected purchase timeframe

  • Details of product, compatibility, technical-support or warranty enquiries

  • Product serial numbers, proof of purchase and installation information

  • Messages and other communications you send to us

  • Photographs, documents or other files you choose to upload

  • Dealer, installer or business contact information

  • Marketing preferences

  • Website usage and technical information

Technical information may include your IP address, browser type, device type, approximate location, pages visited, referring website, interaction data and the date and time of your visit.

Files and photographs may contain additional information or metadata. Please do not upload unnecessary personal, confidential or sensitive information. Where possible, remove visible registration details, addresses, people or other identifying information unless it is relevant to your enquiry.

We do not generally request sensitive information. If you provide sensitive information that we did not request, we will handle or remove it as required by applicable law.

How we collect information

We may collect personal information:

  • Directly from you when you complete a form, contact us, submit an enquiry or provide supporting information

  • During telephone, email or other communications

  • Through an authorised Focal dealer or installer where you have requested assistance or a referral

  • From Focal or an associated product-support provider where necessary to manage a technical or warranty matter

  • Automatically through cookies, analytics, security tools and similar website technologies

  • From publicly available sources where reasonably necessary for our business activities

Why we collect and use personal information

We may use personal information to:

  • Respond to questions and contact requests

  • Recommend suitable Focal products or upgrade pathways

  • Assess vehicle and product compatibility

  • Help locate an authorised Focal dealer or installer

  • Refer your enquiry to a relevant dealer or installer

  • Provide product, technical and after-sales support

  • Assess and manage warranty claims

  • Communicate with dealers, installers and business partners

  • Maintain and improve our website, products and services

  • Understand website usage and customer interests

  • Protect the website against spam, fraud and unauthorised activity

  • Send marketing communications where we have consent or are otherwise permitted by law

  • Maintain business, warranty and support records

  • Meet legal, regulatory and administrative requirements

  • Establish, exercise or defend legal claims

If you do not provide certain requested information, we may not be able to respond properly, confirm compatibility, recommend a dealer or assess a support or warranty request.

When we disclose personal information

We may disclose relevant personal information to:

  • Focal Australia employees and authorised representatives

  • Authorised Focal dealers and installers

  • Focal, its associated companies or product-support personnel

  • Website hosting, email, form-processing, cloud-storage, analytics and security providers

  • IT support and professional service providers

  • Insurers, legal advisers, accountants and other professional advisers

  • Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law

  • A purchaser or adviser involved in a proposed sale or restructuring of our business, subject to appropriate confidentiality requirements

We only provide information reasonably necessary for the relevant service or purpose.

We do not sell or rent personal information to third parties. We do not disclose enquiry details to unrelated businesses for their independent marketing without consent.

Dealer referrals

If you ask us to help locate a dealer, recommend an installer, prepare an upgrade pathway or assist with a product enquiry, we may forward relevant details to an authorised Focal dealer or installer.

The receiving dealer or installer may contact you directly regarding your enquiry. Once that business receives your information, its own privacy practices may also apply.

Overseas disclosure and processing

Some technology and support providers may store or process information outside Australia.

Depending on the nature of your enquiry and the services involved, information may be processed in countries including France and the United States, as well as other countries in which our technology or cloud-service providers operate.

For example, overseas processing may occur through website analytics, email, cloud hosting, security services, embedded media or product and warranty support.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

Marketing communications

We may send product news, dealer information, promotions or other marketing communications where:

  • You have expressly agreed to receive them

  • Consent can reasonably be inferred from an existing business relationship

  • The communication is otherwise permitted by law

Submitting a general contact or support enquiry does not automatically subscribe you to marketing communications.

Marketing emails will identify the sender and provide an unsubscribe facility. You may withdraw your consent at any time by using the unsubscribe link or contacting us.

We may still send non-promotional communications needed to respond to an enquiry, administer a warranty matter or provide requested support.

Cookies and website technologies

The Focal Australia website uses cookies and similar technologies to operate, secure and improve the website.

These technologies may include:

  • Essential website and session cookies

  • Product catalogue, search and WooCommerce functionality

  • Google Analytics

  • Google Tag Manager

  • Google reCAPTCHA

  • Embedded YouTube content

  • Website security and performance services

Cookies may be used to:

  • Remember website preferences

  • Provide product search and catalogue functions

  • Measure website traffic and performance

  • Understand how visitors use the website

  • Protect forms from spam and automated submissions

  • Diagnose technical problems

  • Display embedded media

Some third-party services may collect information in accordance with their own privacy policies.

You can block or delete cookies through your browser settings. Disabling certain cookies or scripts may affect website search, forms, embedded videos or other functionality.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, website security systems, encrypted connections, software maintenance, backups and restricted access to business systems.

No internet transmission or electronic storage system is completely secure. You should avoid sending sensitive information through an online form unless it is genuinely necessary.

Retention and deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for longer where required for warranty administration, legal compliance, accounting, dispute resolution, fraud prevention or legitimate business record-keeping.

When personal information is no longer reasonably required, we take reasonable steps to delete it or permanently de-identify it, subject to legal and technical requirements.

Data breaches

If a data breach involving personal information occurs, we will investigate and take appropriate action.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

Accessing or correcting your information

You may ask us to:

  • Confirm whether we hold personal information about you

  • Provide access to personal information we hold

  • Correct information that is inaccurate, incomplete, outdated or misleading

We may need to verify your identity before processing a request.

In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason unless the law prevents us from doing so.

Privacy complaints

If you believe we have mishandled your personal information, please contact us and include:

  • Your name and contact details

  • A description of the issue

  • Relevant dates or communications

  • The outcome you are seeking

We will acknowledge and investigate your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

Automated decision-making

Focal Australia does not currently arrange for computer programs to use personal information to make, or materially assist in making, decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

Website form logic, spam filtering, analytics and product-search functions do not make customer eligibility, warranty or purchasing decisions.

Other Focal distributors and external websites

Focal Home Audio and Focal Professional Audio products are handled by separate Australian distributors.

If you contact those distributors or visit an external website, their own privacy policies and terms apply. This Privacy Policy only covers information handled by Eastcoast Distributors Pty Ltd through the Focal Australia car audio website and its associated business activities.

Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The latest version will be published on this page with its updated date.

Website Terms of Use

Acceptance of these terms

By accessing or using the Focal Australia website, you agree to these Website Terms of Use.

If you do not agree with these terms, you should discontinue using the website.

Website purpose

The website provides information about Focal car audio products, vehicle compatibility, upgrade options, authorised dealers, installation considerations, technical topics and support services in Australia.

Unless expressly stated otherwise, the website is a product information and referral website and does not provide direct online purchasing.

Information on the website is intended for Australian users. Customers outside Australia should contact the authorised Focal distributor for their country or region.

Product pricing

Unless otherwise stated, prices displayed on the website:

  • Are in Australian dollars

  • Include GST

  • Are recommended or indicative product prices

  • Do not necessarily include installation, fabrication, wiring, tuning, freight, accessories or additional components

  • May relate to an individual item, pair, kit or pack as described on the relevant page

  • May change without notice

Authorised Focal dealers are independently operated businesses and may determine their own selling and installation prices.

We take reasonable care when publishing prices but errors or delays in updating information may occur. Before purchasing, customers should confirm the current product price, availability, package contents and complete installed cost directly with their chosen authorised dealer.

Nothing in this section permits misleading pricing or limits any rights available under the Australian Consumer Law.

Product descriptions, images and specifications

We make reasonable efforts to keep product names, descriptions, specifications, images and compatibility information accurate.

However:

  • Product specifications, designs, finishes and packaging may change

  • Images may be illustrative and may not precisely represent colour, scale or included accessories

  • Products may be updated, replaced or discontinued

  • Website information may occasionally contain typographical, technical or publishing errors

  • Availability may vary between dealers and locations

Customers should confirm important product details with an authorised Focal dealer before purchase or installation.

Vehicle and product compatibility

Vehicle compatibility information is provided as a general guide.

Compatibility can be affected by:

  • Vehicle build date and model year

  • Body style, trim level or series

  • Australian or overseas vehicle specifications

  • Factory speaker configuration

  • Factory premium audio options

  • Head unit, amplifier and wiring configuration

  • Previous modifications

  • Installation location and available mounting depth

A product appearing on a vehicle or compatibility page does not guarantee that it will fit every version of that vehicle without additional parts or installation work.

Final compatibility should be confirmed by an experienced authorised installer after inspecting the vehicle and its existing audio system.

System recommendations and technical information

Recommendations, FAQs, articles, load information, wiring guidance and technical content are general information only.

A suitable audio system depends on the vehicle, existing equipment, installation quality, tuning, listening preferences and budget. Website information is not a substitute for an in-person vehicle inspection or professional installation advice.

Electrical, wiring, fabrication and vehicle integration work should be performed by a suitably experienced installer.

Authorised dealers and installers

Authorised Focal dealers and installers are independently operated businesses.

Any quotation, sale, installation service or other transaction arranged directly with a dealer is between the customer and that dealer and is subject to the dealer’s applicable terms.

Focal Australia may assist with referrals, product information, distribution support and eligible warranty matters, but does not control every dealer’s pricing, workmanship, scheduling or business operations.

Nothing in these terms excludes responsibility that cannot legally be excluded.

Consumer guarantees and warranties

Products and services supplied in Australia may include automatic guarantees under the Australian Consumer Law.

Nothing on this website or in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Any manufacturer or distributor warranty is provided in addition to applicable consumer rights.

If you experience a problem with a product or installation, you should generally contact the authorised dealer that supplied or installed it first. Focal Australia may provide further assistance where appropriate.

Intellectual property

Unless otherwise stated, website content—including text, photographs, graphics, product information, page layouts, videos, downloads and design elements—is owned by or licensed to Eastcoast Distributors Pty Ltd, Focal, its associated companies or other rights holders.

Focal names, logos, product names and trademarks remain the property of their respective owners.

You may view, download or print reasonable extracts for personal, non-commercial use. You must not reproduce, republish, sell, modify, distribute or commercially exploit website content without written permission, except where permitted by law.

Acceptable use

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorised access to the website or its systems

  • Introduce malware, malicious code or harmful material

  • Interfere with the website’s operation or security

  • Submit false, misleading, defamatory or unlawful information

  • Use automated tools to place an unreasonable load on the website

  • Collect information about other users without authority

  • Infringe intellectual property, privacy or other legal rights

We may restrict access or remove submitted material where reasonably necessary to protect the website, our business or other users.

Uploaded files and submitted material

If you upload photographs, documents or other material, you confirm that:

  • You have the right to provide that material

  • Providing it does not breach another person’s privacy or intellectual property rights

  • The material is not unlawful, harmful or malicious

You authorise us to view, store, copy and share the material only as reasonably necessary to assess your enquiry, provide support, administer a warranty matter or refer the enquiry to an appropriate dealer, installer or support provider.

Submitting material does not transfer ownership to Focal Australia.

Third-party websites and services

The website may contain links to dealer websites, social media services, video platforms, Focal international websites and other third-party resources.

These links are provided for convenience and information. Unless expressly stated, a link does not mean that we control or endorse every aspect of the third-party website or service.

Third-party websites are governed by their own terms, privacy policies and security practices.

Website availability and security

We take reasonable steps to maintain the website, but we do not guarantee that it will always be available, uninterrupted, current, secure or free from technical errors.

We may update, suspend or withdraw website functions or content where reasonably necessary.

Users are responsible for maintaining appropriate security, software and backups on their own devices.

Limitation of liability

To the maximum extent permitted by law, Focal Australia is not liable for indirect, incidental or consequential loss arising solely from reliance on general website information or from temporary website unavailability.

This limitation does not apply where liability cannot legally be excluded, including liability arising under applicable consumer guarantees.

Changes to these terms

We may update these Website Terms of Use to reflect changes to the website, our business practices or applicable law.

The version published on this page applies from its stated update date.

Governing law

These Website Terms of Use are governed by the laws of New South Wales and the applicable laws of the Commonwealth of Australia.

Contact Focal Australia

For privacy questions, access or correction requests, complaints, website enquiries or questions about these terms, contact:

Eastcoast Distributors Pty Ltd
ABN: 15 063 479 176
Email: info@focalaustralia.com.au
Website: Contact Focal Australia