Fake FOCAL Speakers

There is a deluge of counterfeit Focal Car Audio products recently, distributed through agents in Malaysia and Singapore and sold in Australia online.
It would be wise to deal with dealers on the official FocalAustralia website and disregard claims by self-acclaimed ‘authorised Focal dealers’ or ‘genuine Focal dealers’.
Focal warranty does not apply to genuine items that are trans-shipped from the original importer country, and of course non-genuine items are not covered.
We cannot undertake serial number checking for products you may have bought online, if you take the risk we won’t be spending time verifying genuine or non-genuine. If it sounds too good to be true, as they say . . .

We recently had a customer who purchased some speakers online, hey they were too cheap to be true… here’s the extract of our communication back to him.

“Yes that serial number checks out. This particular set of speakers was shipped by Focal to Dubai distributor who recently lost his agency for trans-shipping (shipping stock outside his sales territory). He didn’t pay his bill, so of course he was able to sell off his remaining stock cheaply.

Unfortunately for you, the warranties has been voided on all the stock that he sold to major online vendors in Australia. Focal warranty is not international, it applies only in the region to which the stock was originally shipped. Focal track every speaker set by serial number so they quickly tell if speakers have been through the grey market.

If something goes wrong and you need warranty, it’s up to the online vendors to resolve it. That’s the down side of buying grey market product. On the up side, they were cheap.

They’re good speakers so you shouldn’t have a problem, but if you do, don’t be afraid to go back to the online vendors and get them to sort it.”

Bill Leighton
Eastcoast Distributors Pty Ltd